Returns & Exchanges

At Alder Jewellers Paris, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your selection, we offer a 30-day return policy for all unworn and original condition items.

1

Initiate Your Request

Log into your account portal and select the specific order to request a Return Merchandise Authorization (RMA) number.

2

Secure Packaging

Place the jewellery in its original branded box and secure it within a padded shipping envelope to prevent damage during transit.

3

Label and Dispatch

Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location within 7 days of your request.

4

Quality Inspection and Refund

Once our artisans verify the item's condition, your refund will be processed to the original payment method within 5 to 10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing